Because Ladan Inc. is committed to your
privacy we are making our information policies transparent.
On this page we describe the following:
- What personally identifiable information of
yours or third party personally identification is collected from you through
the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding
collection, use and distribution of the information
- The kind of security procedures that are in
place to protect the loss, misuse or alteration of information under our
- How you can correct any inaccuracies in the
If you feel that we are not abiding by our
through email or by mail at Ladan Inc. 431 San Anselmo Ave..
Ladan Inc. is the sole owner of the information
collected on this site. We will not sell, share, or rent this information to
others in ways different from what is disclosed in this statement. Ladan Inc.
collects information from our customers at several different points on
No registration is required in order to use this website, although a
customer must create an account prior to any purchase. During account creation
a customer is required to give their name, email address, zip code, and a
password. This information is used to contact our customers about the services
on our site for which they have expressed interest. It is optional for a
customer to provide a phone number, but encouraged so we can have another means
to contact you regarding your order.
We request information from our customers on our order form. Here a customer
must provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information is
used for billing purposes and to fill the customerís orders. If we have
trouble processing an order, this contact information is used to get in touch
with the user.
We collect contact information for gift recipients in
order to ensure correct gift delivery. We do not sell or rent any contact
information for gift recipients. Beyond completing delivery of their gift, we
do not contact gift recipients in any way.
cookie is a piece of data stored on the visitor's hard drive containing
information specific to that visitor's use of the website. Any information
placed in the cookie is accessible only to www.ludwigsfinewine.com, and will not be sold
or shared with anyone else under any circumstances. We use a cookie to store a
unique session identifier, and this allows us to maintain your shopping cart
from one page request to the next. We are also able to maintain your session
information from one visit to the next. By setting a cookie on our site, our
customers do not have to log in more than once, thereby saving time while on
our site. If a customer rejects the cookie, they may still browse our site.
Unfortunately, the customer experience will be greatly curtailed, as the
customer will be unable to log in or make a purchase.
We use IP addresses to analyze trends, administer the site, track
customer's movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
Ladan Inc. will share aggregate demographic information with its
partners. This is not linked to any personal information that can identify any
We use an outside shipping company to ship
orders, and a credit card processing company to bill customers for goods and
services. Our website is supported by the Beverage Network who help with the technical operation of our
website and provide additional service as required. These companies do not retain, share, store or use personally
identifiable information for any secondary purposes.
We value your privacy very much at Ladan Inc.,
and will never release any account information to anyone outside of the
necessary core groups that help our business function, like those mentioned
above unless our customers give us the authority to do so.
web site contains links to other sites. Please be aware that Ladan Inc. is
not responsible for the privacy practices of such other sites. We encourage our
customers to be aware when they leave our site and to read the privacy
statements of each and every web site that collects personally identifiable
information. This privacy statement applies solely to information collected by
this Web site.
If a customer wishes to subscribe to our newsletter, we ask for contact
information such as name and email address and zip code. If at any time you
should wish to unsubscribe, simply follow the link in your newsletter to update
your email preferences. You may reach us through our
Customer Service department.
When our order form asks customers to enter sensitive information (such as
credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry -
SSL (Secure Socket Layers), provided by Thawte, a leading encryption
software company available today. While on a secure page such as our order
form, the lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or
open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to protect
customer-information offline. All of our customers' information, like the
sensitive information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, a
salesperson) are given access to personally identifiable information.
If you have any questions about the security at our website, you can send an email to our
Customer Service department
If your personal information changes (such as
your shipping or billing address, etc.), you can add new information or delete
any addresses or credit cards from your account at the "My Account" page of our
site. You can also modify your login information and opt out of our newsletter
from the same page. Of course, if you prefer speak to a human, we can be
reached at 415-272-2170.
Orders can be cancelled at any time before shipment. After shipment orders can be cancelled and fully refunded minus shipping charges incurred.